Refund and Return Policy

We value your satisfaction and strive to ensure a smooth shopping experience. Please read our refund and return policy carefully to understand your rights and responsibilities when purchasing from us.

Eligibility for Returns

• Products must be returned within 3 days of receipt.
• Items must be in their original condition, unused, and with all original packaging and tags intact.

How to Initiate a Return

• Contact our customer support team at 01309619892 (Whatsapp),02222225221 or support@turningpoint-zone.com with your order number and a description of the issue.
• Our team will provide you with return instructions and a return authorization number if applicable.
  
  

Refund Eligibility

• Refunds are applicable for items returned in accordance with our return policy.
• If the product was defective or damaged during shipping, please provide photographic evidence when contacting customer support.

Eligibility for Exchanges

• Exchanges are allowed for items that are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at 01309619892 (Whatsapp).
• Exchanges for different sizes or colors are subject to availability.

Order Cancellation Policy

• Orders can be canceled within 6 hours of placement for a full refund.
• If your order has already been shipped, it cannot be canceled, but you may return it in accordance with our return policy.