Frequently Asked Questions
Below are answers to some of the most commonly asked questions. If you have additional inquiries, feel free to contact our customer support team.

Q: What is Turning Point Zone?
A: Turning Point Zone is an online store dedicated to providing high-quality baby products, including clothing, toys, diapers, feeding essentials, and more. Our mission is to ensure your parenting journey is as smooth and joyful as possible.

Q: Where are you located?
A: We are based in Dhaka, Bangladesh, and we deliver products across the country.

Orders and Delivery

Q: How can I place an order?
A: You can place an order through our website or Facebook Page Inbox. Simply browse the products, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

Q: Do you offer cash on delivery?
A: Yes, we offer cash on delivery for orders within Bangladesh.

Q: How long does delivery take?
A: Delivery typically takes 2-5 business days, depending on your location. We aim to deliver as quickly as possible.

Q: Do you charge for delivery? A: Delivery charges depend on your location and the size of your order. The delivery fee will be calculated and displayed at checkout.

Payment Methods

Q: What payment methods do you accept?
A: We accept cash on delivery, mobile banking (bKash, Nagad, Rocket), and online payments via debit/credit cards.

Q: Is online payment secure?
A: Yes, our website uses secure encryption to protect your payment details. We ensure all transactions are safe and reliable.

Products and Returns

Q: Are the products authentic?
A: Yes, we source all our products from trusted manufacturers and distributors to ensure authenticity and quality.

Q: What if I receive a damaged or incorrect product?
A: If you receive a damaged or incorrect product, please contact our customer support team within 6 hours of delivery. We will arrange for a replacement or refund as per our return policy.

Q: Can I return or exchange a product?
A: Yes, we offer a hassle-free return and exchange policy. Please visit our Return Policy page for detailed instructions and conditions.

Customer Support

Q: How can I contact customer support?
A: You can reach our customer support team via:
Phone: 01309619892, 02222225221
Email: support@turningpointzone.com
Live Chat: Available on our website and page during business hours.

Q: What are your customer support hours?
A: Our support team is available from 10:00 AM to 8.30 PM , 6 days a week.

Offers and Discounts

Q: Do you offer discounts or promotions?
A: Yes, we frequently have discounts and special promotions. Keep an eye on our website and social media channels for the latest deals.

Q: How can I stay updated about new products and offers?
A: Subscribe to our newsletter and follow us on Facebook and Instagram to stay informed about new arrivals, discounts, and parenting tips.

We hope this FAQ answers your questions. Thank you for choosing Turning Point Zone – For the little one’s.
Happy Shopping!